Privacy Policy

Privacy Policy

Effective Date: Sept 1st, 2025

This Privacy Policy describes how ZOX LLC (“ZOX,” “we,” “us,” or “our”) collects, uses, and shares your personal information when you visit or make a purchase from zox.co (the “Site”), and explains your rights under applicable privacy laws.

Personal Information We Collect

We collect the following categories of personal information:

Category

Examples

Purpose of Collection

Shared With

Identifiers

Name, email address, phone number, billing/shipping address, IP address

Account setup, orders, communication, fraud prevention

Payment processors, shipping providers, service providers

Commercial Information

Products purchased, order history, payment information

Order fulfillment, returns, analytics, customer support

Payment processors, fraud prevention tools

Internet/Device Activity

Browser type, time zone, cookie data, pages visited, referral websites

Analytics, website optimization, targeted advertising

Analytics providers (e.g., Google), advertising partners (e.g., Meta)

Geolocation Data

Approximate location from IP address

Analytics, fraud detection, advertising relevance

Analytics/advertising providers

Inferences Drawn

Preferences, interests based on browsing/purchase behavior

Marketing, product recommendations

Advertising/analytics providers

Sensitive Personal Information (if collected)

Payment card details, account login credentials

Transaction processing, account security

Payment processors, fraud prevention tools

We do not knowingly collect sensitive personal information beyond what is necessary to process transactions unless explicitly provided by you.

How We Use Your Personal Information

  • To fulfill orders, process payments, and arrange shipping.
  • To communicate with you about your orders or account.
  • To provide customer support and detect/prevent fraud.
  • To improve our Site, products, and services through analytics.
  • To provide marketing and personalized advertising (with opt-out rights as described below).
  • To comply with legal obligations.

Sharing Your Personal Information

We share your information with trusted service providers who help us operate our business, such as:

We may also share information if required by law (e.g., lawful subpoena, regulatory request).

We do not sell personal information for money, but under certain state laws, using cookies or pixels for targeted advertising may be considered a “sale” or “sharing” of data.

Behavioral Advertising & Cookies

We use cookies, tags, and pixels to analyze behavior and deliver targeted ads. You may manage cookie preferences through our cookie banner or browser settings.

We also honor Global Privacy Control (GPC) signals sent by browsers.

Do Not Sell or Share My Personal Information

If you are a resident of California or another state with similar laws, you may opt out of the “sale” or “sharing” of your personal information for targeted advertising by emailing us: bros@zox.co

Your Privacy Rights

Depending on your location (California, Colorado, Connecticut, Virginia, Utah, and others), you may have the right to:

  • Know / Access: Request disclosure of categories and specific personal information collected.
  • Delete: Request deletion of personal information, subject to exceptions.
  • Correct: Request correction of inaccurate personal information.
  • Opt-Out: Opt out of the sale or sharing of personal information and targeted advertising.
  • Limit Use of Sensitive PI: Request limitations on the use of sensitive personal information.
  • Appeal: If we deny your request, you may appeal our decision. Instructions will be provided in our response.

To exercise these rights, contact us at bros@zox.co 

We will respond within 45 days (or as required by law).

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined above:

  • Order Information: 7 years (for legal/tax compliance).
  • Marketing Data: Until you opt out or 24 months after your last interaction.
  • Cookies & Analytics Data: Up to 24 months (depending on tool provider).
  • Account Information: Maintained while account is active; deleted upon request.

Minors

Our Site is not directed to children under 16. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete it. If you believe we have collected data from a child, contact us immediately at bros@zox.co.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in practices, legal requirements, or technology. Updates will be posted with a new effective date.

Contact Us

For questions, requests, or complaints about our privacy practices, you may contact us:

By Email: bros@zox.co
By Mail:
ZOX – Privacy Compliance Officer
7701 N FM 620
Austin, TX 78726